FI15984

Request

Under the Freedom of Information Act 2000, I hereby request copies of the following information relating to your council’s use of private enforcement agents (HCEOs) over the past five years:

Contracts & Frameworks

All contracts, framework agreements or service-level agreements under which your council engages High Court Enforcement Officers (or equivalent bailiff services), including firm names, contract dates, and any extensions or renewals.

Complaints & Audit Data

Any internal audit reports, complaints registers or data analyses concerning HCEO conduct, including numbers of complaints received, outcomes, and any remedial actions taken.

Risk & Governance Policies

Copies of any risk-assessment documents, governance policies or due-diligence assessments (including insurance reviews) your council uses to monitor or vet enforcement firms.

Council–Agent Communications

All email correspondence, meeting agendas and minutes between this council and any HCEOA member firm concerning enforcement-agent performance, complaints or operational matters.

Scrutiny Committee Records

Agenda papers, briefing notes and minutes from Overview & Scrutiny Committee or Audit Committee meetings where private-enforcement arrangements or HCEO performance were discussed.

Performance Metrics & Payments

Quarterly or annual KPI reports, scorecards or payment schedules tracking enforcement-agent performance (e.g. levies collected, revenue share, performance deductions or bonuses).

Training & Vetting Requirements

Details of any training, accreditation or vetting standards imposed on contracted HCEOs (for example, ECHR/vulnerability training), and dates of last review or update.

Regulatory & MP Correspondence

Any letters or emails between your council and Members of Parliament, governmental departments (e.g. MoJ, ICO, HSE) or regulatory bodies (e.g. HCEOA, SRA) regarding private enforcement arrangements.

Response

The Council does not use high court enforcement officers and therefore does not hold the information you have requested.