FI16288
Request
- What ITSM solution are you using? E.g. ServiceNow, Hornbill, Halo, Freshservice, Ivanti, BMC, Xurrent, etc
- Running costs: Please provide the past 18months (since April 2024) costs against the below line items.
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Item
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Total
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1.1
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Implementation (if applicable)
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1.2
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Subscription / Licencing
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1.3
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Support
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1.4
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Professional Services (project work etc)
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1.5
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Managed Services (where applicable)
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1.6
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Approximate Staff costs ass'c with running the platform
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And/Or
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1.7
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Number of FTE associated to platform operations (if unable to provide answer to 1.6)
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Response
1. In-house built solution using PowerApps.
2. As follows:
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Item
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Total
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1.1
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Implementation (if applicable)
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0
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1.2
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Subscription / Licencing
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Built into existing E5 licences
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1.3
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Support
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0
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1.4
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Professional Services (project work etc)
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0
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1.5
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Managed Services (where applicable)
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0
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1.6
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Approximate Staff costs ass'c with running the platform
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This information is not held.
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And/Or
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1.7
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Number of FTE associated to platform operations (if unable to provide answer to 1.6)
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0.2
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