FI16300

Request

I am writing to you under the Freedom of Information Act to request information regarding your management of damp and mould in residential properties under your control.

Specifically, I request disclosure of the following:

  1. Recording and Tracking of Damp and Mould Cases
    1. The systems/applications you use to record and track reports of damp and mould.
    2. Whether data is monitored centrally and, if so, how trends are identified and addressed.
  2. Review and Escalation Processes
    1. Your internal process for reviewing reported cases of damp and mould.
    2. The service standards or timescales you apply for inspection and remediation, and how compliance with these standards is monitored.
    3. Details of any performance indicators or oversight mechanisms used to ensure timely resolution.
  3. Preparedness for Awaab’s Law
    1. The steps you have taken to prepare for compliance with Awaab’s Law
    2. Any identified risks or challenges relating to compliance and how you plan to address them.

Response

  1. As follows:
    1. Excel Tracking Sheets, Power BI Dashboard, Housmeark Reporting system, Northgate, Contractor management system
    2. Monitored internally, the stock condition survey has currently blurred any defined trends with an increased volume of reports received as a result of the pro active survey. 
  2. As follows:
    1. Internal resource to monitor and track, Maintenance Inspectors then allocated to report and raise any remedial works,  contractor attends, completion follow up with tenant and monitor for a period of 12 months. 
    2. Timescales are set to meet Awaab's law and monitored through internal tracking sheets and Power BI reports.
    3. KPI reporting
  3. As follows:
    1. Internal Training and changes made to internal tracking procedures to monitor performance meets the timescales set. 
    2. Risk and Challenges are still being identified and will be on-going throughout the implication of Awaab's law.