Grey wheeled bin

The very little remaining waste that can’t be recycled should be placed in your grey wheeled bin. This will be collected every fortnight.

You can still collect your waste in a black sack but it must be presented in the grey lidded bin for collection, any waste left by the side of the wheeled bin will be left and not collected. 

You may only present 1x 180ltr refuse bin for collection unless you have a large family of 6 or more, or need a second bin for medical purposes. You can apply for a second 180ltr refuse bin by logging a job on our portal https://www.dover.gov.uk/Accessing-our-new-Citizens-Portal.aspx

Please note Rubble is not domestic waste and should be disposed of at the local Civic amenity site (Tip)

Purple Sacks

Some residents (usually those with no space for bins) will be provided with purple sacks.  These will be delivered every 13 weeks.

If you are on our purple sack service and your property is susceptible to seagull attack then you can apply to receive a seagull-resistant sack to present your purple sacks on collection day.  We will review your request and supply a seagull-proof sack where appropriate.

To request a seagull proof sack please contact our call centre on 01304 872428 or request this via our portal Accessing our new Resident and Customer Portal 

Collection times

Please make sure that your bins are put out no later than 7am on the day of collection (collection times may vary).

Please take your bins in as soon as possible after collection.

Please note that our crews are unable to enter your property to collect the containers. Make sure they are placed at the edge of your property.